Research abstract

YOU CAN ALWAYS TRY

the article is about the royal mail. the article was very clear and include some image.and this was explain about message for the customer.

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Royal Mail has told a customer that their letters were not delivered because the postie was in fact dyslexic. Shan Ross kept finding her mail in a pile and not in the letterbox where they belonged. The letters even included a bank statement that could have compromised her identity. It turns out that the person in charge of the mail had dyslexia and that they sometimes confused the numbers that were on the letters. She was told it would be discriminatory to fire the person.

Key takeaways

  1. Postie's privacy was compromised by disclosing about his dyslexia
  2. Equality act mandates employers to find a way to accommodate disabilities
  3. Adjustment for dyslexic postie might include reassigning to a different department or job within the organization

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